All users that have made their application through us can perfectly ask for a refund but depending on the status of the process will have one solution or another.
If you want to request a refund once your application has been submitted unfortunately it won't be possible to refund the Government fee, but you can absolutely apply to be considered for receiving a refund of the agency application service fee.
Unfortunately if you have received your approved application, a refund will no longer be available.
The process from your side has already started even we don't receive your pictures, but it will not be finished till we receive the required pictures. If we don't receive them 3 days after the application has been received we can't guarantee the process of the visa and the refund will not be possible.
From the moment you submit your application with us, it is understood that we will begin the application process within the respected timeframe.
If the travel flight date approaches and we didn't receive the required pictures and the Cambodian Government can't process your visa due there are not the minimum 3 days to process it, we would be able only to do a partial refund.
If you need to request a refund, email us at firstname.lastname@example.org .
All refund requests we receive will be processed within 72 hours of the initial request.
Please include the following information in your refund email:
Your reason for the request Your full name (as appears in your passport) Your application ID The email used to make the registration on this website